1. Introduction

Greyline Tech is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

– Contact Information: Name, email address, phone number
– Business Information: Company name, address, project details
– Technical Data: IP address, browser type, device information
– Usage Data: How you use our website (via analytics tools)
– Communication Data: Messages sent via contact forms, email, or phone

3. How We Use Your Information

We use your data to:

– Respond to enquiries and provide quotations
– Deliver and manage our services
– Communicate with you regarding projects or support
– Improve our website and services
– Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

– Consent – When you submit a contact form or agree to marketing
– Contract – When processing is necessary to deliver our services
– Legal Obligation – To comply with applicable laws
– Legitimate Interests – To improve our services and customer experience

5. Data Sharing & Third Parties

We may share your data with trusted third parties, including:

– IT and hosting providers
– Payment processors
– Analytics services (e.g., Google Analytics)
– Communication tools (e.g., email or CRM systems)

We ensure all third parties respect your data and comply with data protection laws.

6. Data Storage & Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse.

Your data may be stored securely on cloud systems or local systems managed by Greyline Tech.

7. Data Retention

We only retain your personal data for as long as necessary to:

– Provide our services
– Meet legal and accounting requirements
– Resolve disputes

8. Your Rights

Under UK GDPR, you have the right to:

– Access your personal data
– Request correction of inaccurate data
– Request deletion of your data
– Object to processing
– Request data portability
– Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve user experience and analyze website traffic.

You can control or disable cookies through your browser settings. A cookie banner will be displayed when you visit our website.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@greylinetech.co.uk
Phone: 07496935506